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PATIENT SATISFACTION / FEEDBACK


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  1) Who was the treatment for?  
  2) Which Practitioner did you see?  
  3) Date and time of your appointment  
  4) Which Receptionist booked you in?  
  5) This was my first ever visit to the Living Centre Clinic Yes No 
         
         
    RECEPTION Best - - - - - - - - - - » Worst  
  1) How easy was it to get the appointment you wanted  
  2) Convenience of Clinic Hours  
  3) Friendliness & courtesy of Reception Staff  
  4) Knowledge shown by Reception Staff  
         
         
    YOUR PRACTITIONER Best - - - - - - - - - - » Worst  
  1) I was seen on time  
  2) Quality of care and knowledge provided by the practitioner  
  3) Communication & empathy with practitioner  
  4) Advice provided by the practitioner  
  5) Did you feel you achieved what you came for  
  6) Would you recommend your practitioner  
         
         
    OUR CLINIC Best - - - - - - - - - - » Worst  
  1) Do you consider your visit / course of treatment value for money  
  2) What made you choose our Clinic: Tick those which apply  
     Location  
     Costs per treatment  
     Reputation (of Practitioner or Clinic)  
     Referral from another patient  
     Referral from doctor / consultant  
     Website Information  
     Internet Search engine  
     Advert (Yellow Pages/Thomson Local etc)  
     Leaflet Drop  
  3) Cleanliness & Hygiene of our waiting room & facilities  
  4) Would you recommend our Clinic?  
         
         
    YOUR PERSONAL FEEDBACK    
   


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wimbledon osteopathy


wimbledon osteopathy wimbledon osteopathy